Scraegg Machine Maintenance

Full maintenance and service package

Maintenance

The Scraegg unit is so simple it only needs regular cleaning to keep it functioning well. It is fitted with two failsafes – one ensures the water reservoir is not running low and the other to warn users if it’s not correctly inserted. It takes eight minutes to get warm after powering up and then it's good to go for the day.
If any other problems do arise, our 24/7 Helpdesk will help you resolve them quickly and efficiently. If not, one of our trained service engineers will visit you on site to get you up and running again as swiftly as possible.

PSSR

The Scraegg steam-cook system requires an annual inspection to ensure continued safe use. Eurofood engineers are all PSSR qualified, competent and happy to assist. Once the test has been completed and passed, all documentation is uploaded with an easy link for customer reference. The test will involve a machine strip-down and testing of the boiler and thermostat followed by full reassembly. This process takes approximately one hour. Once the test is complete our engineers will leave the machine ready for use.

Frequently Asked Question

These are the most common issues. Most are due to lack of cleaning or the machine being turned off.

Not powering up

Are the machine lights on? Is it plugged in? Is the socket powering other devices and are they working?

Is the rocker switch next to the power cable under the machine on? Remember the machine takes eight minutes to heat up after powering up.

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Product is not cooking in given time

Is the steaming wand clean? If not, remove the wand and nib and clean with a damp cloth. Once refitted the steamer will be able to function.
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Is the steaming wand located centrally? If the wand is not centrally positioned this can affect the even distribution of steam and cooking times.

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Machine is alarming and light is flashing

Is the water reservoir in place? To check, open the top lid and remove the water container, then slot it back into place and it should click and cancel the alarm.

Does the water level need to be topped up? This will trigger when below 200ml. Top it up to clear the alarm.

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First serving is watery

Push the button on the far right to vent any condensation in the pipes. Sometimes condensation may collect when the machine is powered off.

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